Order Modification or Cancellation Policy

  1. If you have placed a wrong order, or need to modify any order details (product, shipping or billing address) , you can get in touch with our customer support executives via email (info@sbgl.in) or WhatsApp (+916377690779) to modify order details before the order is dispatched.
  2. No modification shall be applicable once the order is dispatched from our warehouse, which generally takes 2 to 3 business days from the date of order.
  3. If you wish to cancel your order, you need to submit a cancellation request within 48 hours of placing the order. No cancellation will be considered after 48 hours from the time of placing the order. Your entire order amount will be refunded.
  4. There is no option for ‘Partial Cancellation’ of the order, If you wish to cancel a part of your order, you need to get in touch with our representatives which will assist you to cancel the current order and place a new order with your specific requirements.
  5. How long will it take to process my cancellation request? Once we receive the cancellation request for the item(s) you placed an order for, we will process the request within few business hours and initiate a refund.

Return & Refund Policy

  1. Depending upon the screen resolution and photography conditions, the actual product may slightly vary in colour & texture.
  2. We always strive to provide best in class products, customer services, pre and post sales support to all our customers. But, still if you are not satisfied with the quality of products or it doesn’t fulfil your requirements, you can easily request a return or replacement option within 7 days of date delivery
  3. We offer a transparent & clear, 7 Days Return & Replacement Policy on all our orders, from the date of delivery
  4. Items must be in original conditions, unused and no damage should be caused to the product due to customer’s negligence.
  5. In order to fulfil your return/replacement request, we charge a small fee of Rs. 1000 as reverse shipping, handling & packaging fees. The rest of the order amount is refunded to customer’s bank account within 7-10 days we receive the original product in our warehouse.
  6. The Refund will be processed after the inspection by our customer care team.